Shipping policy
Last updated: 15 October 2026
Delivery rates and estimates
For shipping rates, estimated delivery timeframes and practical delivery guidance, visit our Shipping Rates & Delivery page.
The rates checker shows standard state and territory rates and estimated transit times. It does not confirm door-delivery availability for every address.
Order processing and delivery times
We usually process, pack and despatch orders within 2 business days. If there is a delay with your order, we will contact you.
Delivery estimates are in business days and begin when your order is despatched. Please allow additional time for processing and handling.
The timeframes shown are based on metropolitan delivery estimates and should also cover most regional deliveries. Some remote areas and routes with less frequent services may take longer. Peak periods, public holidays, service interruptions and carrier sorting errors can cause delays. Delivery dates are not guaranteed.
If you need your order for a particular date, please contact us before ordering.
Delivery coverage and collection
Wine Sellers Direct primarily uses Australia Post, subject to carrier availability and applicable alcohol-delivery restrictions.
If Australia Post usually delivers parcels to your door, your order is likely to arrive that way too. Delivery still depends on the carrier's service for your address and any identification or handover requirements.
If you normally collect your Australia Post parcels, you may need to collect this order from a Post Office or collection point too. Collection may also be required if the driver cannot complete delivery.
If collection would not suit you, or you are unsure whether we can service your address, please contact us before ordering. This is particularly relevant for regional, remote and island addresses.
Some locations have alcohol bans, permit requirements or other delivery restrictions, which may vary within a postcode. A displayed shipping rate does not override these requirements. If the rates checker asks you to contact us, please do so before ordering.
Free Shipping offer and exclusions
Australian orders $499 or more. Use code SHIPMEFREE at checkout. Exclusions apply.
Free Shipping is not available for the postcodes listed below, dry areas where alcohol delivery is prohibited, or addresses outside the delivery coverage available through Australia Post and Aramex.
Excluded postcodes: 0822, 2898, 2899, 3921, 4507, 4605, 4713, 4802, 4803, 4816, 4819, 4825, 4830, 4871, 4874, 4875, 4876, 4891, 4892, 4895, 5680, 5690, 5723, 5724, 5734, 6430, 6431, 6435, 6436, 6437, 6438, 6440, 6635, 6638, 6639, 6640, 6641, 6642, 6710, 6713, 6714, 6716, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6761, 6765, 6770, 6798, 6799, 7112.
These exclusions reflect delivery restrictions and carrier coverage; paying a delivery charge does not make an otherwise unserviceable address eligible for delivery. Restrictions and carrier services may change, and this list is not exhaustive. If you are unsure about your address, please contact us before ordering.
Delivery instructions and alcohol gifts
Provide concise delivery instructions and gift messages in the cart notes. Where available, select your delivery preference at checkout.
Delivery instructions and Authority To Leave requests are subject to carrier requirements and applicable alcohol-delivery restrictions. They cannot override requirements for identification or delivery to an eligible adult.
Where permitted, nominate a safe, sheltered place that is not visible from the street. The driver may be unable to leave your parcel if the location is unsuitable or an identification check or personal handover is required.
For alcohol gifts, use the adult recipient's name and delivery address and tell us it is a gift in the cart notes. The recipient must be 18 or over and the applicable delivery and identification requirements still apply. See the state-specific guidance on our Shipping Rates & Delivery page.
Tracking and orders sent in multiple parcels
Open your original order confirmation email and select the Order Status button to view delivery information. Open the delivery panel for delivery progress, or select the carrier tracking number for more details. You can also download your tax invoice from your Order Status page.
Your order may be sent in multiple parcels, which can arrive separately even when despatched together. One tracking link may cover several parcels.
In Australia Post tracking, the number beside the tracking number shows how many parcels are included. Use the Select parcel menu or the left and right arrows to check each parcel. Select Journey to see the tracking history for the selected parcel. A “Delivered” status applies to that selected parcel; other parcels may still be on their way.
Missed deliveries and uncollected parcels
Unless an eligible Authority To Leave instruction applies, your delivery will generally require a signature or personal handover.
If Australia Post cannot complete delivery, your parcel may be taken to a nearby Post Office for collection. Check your tracking and carrier notifications for the location and deadline.
Australia Post allows 10 business days to collect a parcel from a Post Office before returning it to us. Please collect it by the deadline shown in your notification.
If your parcel is returned uncollected, please contact us to discuss redelivery and any applicable freight charges.
If you choose a refund instead of redelivery, a restocking fee of 30% of the purchase price of the returned items, plus applicable outward and return freight costs, will be deducted unless otherwise agreed by management. We will explain the deductions before processing your refund.
We will consider the circumstances of the return before applying charges. These deductions do not apply where you are entitled to a remedy under the Australian Consumer Law. See our Refund Policy for full return conditions and refund arrangements.
Delayed or missing parcels
Check the tracking for each parcel, including delivery updates, collection instructions and the parcel's journey. You can also check Australia Post service updates.
If a parcel has passed its estimated delivery window, please contact our Customer Service Team on 03 9438 1249 so we can help investigate.
If tracking shows delivered but you cannot find the parcel, check the nominated safe place, ask whether someone at the address accepted it and review any delivery photograph. If you still cannot locate it, or all parcels show delivered but items are missing, please contact us promptly.
Changes to delivery addresses
Please contact us as soon as possible if you need to change your delivery address.
After despatch, redirection may be available subject to the carrier's requirements. Additional carrier charges for a redirection you request are your responsibility, and redirection may delay delivery.
Weather-related despatch delays
We may hold an order when forecast weather conditions present a significant risk of heat damage or spoilage during transport.
If your order is affected, we will contact you and recommend waiting until conditions improve.
You may request earlier despatch despite our recommendation. We will explain the specific risks and ask you to confirm in writing that you understand and accept them.
If damage occurs, we will consider the risks explained, your instructions and the cause of the damage when assessing responsibility and any available remedy.
Damaged deliveries
If your delivery is visibly damaged, please refuse it where practical and contact us promptly.
If you discover damage after delivery, please contact us as soon as possible, preferably within 24 hours. Prompt reporting helps us investigate; this is not a deadline for making a claim.
Please retain the goods and packaging and provide photographs where possible. See our Refund Policy for return assistance and arrangements.
International delivery
We may be able to arrange delivery to certain countries. Please contact us with the products, quantities and recipient details so we can assess availability and provide a quote.
Your consumer rights
Nothing in this policy excludes your rights under the Australian Consumer Law. Where a purchase fails to meet a consumer guarantee, we will provide the remedy required by law.