Return Policy

Di Pietro Cellars Pty Ltd (ABN: 83 005 523 053) Returns Policy covers and purchases made at Wine Sellers Direct and includes the rights you have under the Australian Consumer Law (see below) and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.

Your rights under the Australian Consumer Law

'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'

If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase and evidence of the claim. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if Wine Sellers Direct is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or Wine Sellers Direct has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.

The fastest way to obtain a refund or exchange is to visit your local Wine Sellers Direct Store, where our friendly team will be able to assist you.

Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as:

  • - Within its use by or best before date.
  • - Packaging is not damaged and in original condition.
  • - No heat damage (beer, red wine etc).

If visiting a store is not convenient for you, or there is not a store close to you, then please contact our Customer Service Team as soon as possible on (03) 9438 1249 to discuss the available options. In the event that your product must be returned to our dispatch centre and Wine Sellers Direct is at fault we will cover the freight costs involved in this process, if however the reason for return is change of mind, or customer requested we may choose to deduct the cost of the freight and the original freight costs incurred by Wine Sellers Direct at the time of processing a refund. Please allow 1-2 business days for your refund to be processed after the product has been received by Wine Sellers Direct. Restocking fees may apply and are at the discretion of management and will be discussed with you prior to completing any refund or return.

By purchasing from Wine Sellers Direct you agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order please contact our Customer Service Team as soon as possible to discuss the options available. You may check your order status through the order status page. If the order status is 'Mastercard Processed' or 'Processing' please contact our Customer Service Team to confirm whether there might still be time to make changes or cancel your order. Every attempt will be made to accommodate your request, however no guarantees can be given once an order has been placed.